Operations Control Centre Manager

5 days ago

North Melbourne, Victoria, Australia Kinetic Full time

About the Role

We are seeking an experienced Operations Control Centre Manager to join our team at Kinetic, Australasia's leading bus operator. This is a fantastic opportunity for a seasoned professional to lead our Network Controllers and play a pivotal role in the minute-by-minute management of our live transport network.

Key Responsibilities:

  • Team Leadership: Lead a team of Network Controllers, providing clear direction and support to ensure their daily activities are proactive and deliver our network KPIs.
  • Performance Monitoring: Monitor team performance against operational KPIs, providing coaching and feedback to drive improvement.
  • Network Coordination: Oversee the coordination of our network activities from service departure to successful achievement of key network KPIs.
  • Strategic Development: Work closely with the Manager – OCC to develop and implement network management strategies that proactively address areas of concern on the network, minimising impact to customers, drivers, and KPIs.
  • Crisis Management: Act as the first point of escalation for Network Controllers during incidents and emergencies.
  • Communication: Facilitate effective communication between Network Controllers, depot staff, and external stakeholders to ensure a collaborative approach to network management and incident resolution.

Requirements:

  • Leadership Experience: Demonstrated experience in a similar position in operations supervision of procedures with experience coordinating teams in a dynamic environment.
  • Strong Interpersonal Skills: Strong leadership ability and interpersonal skills, including evidence of ability to manage a team of direct reports and confidently make critical decisions.
  • Excellent Communication Skills: Excellent customer service skills and ability to give clear and concise instructions/communications to diverse teams in person and via radio/phone communication.
  • Self-Motivation: Self-motivated with a demonstrated enthusiastic approach to day-to-day operations and positive approach to a continually changing work environment.
  • Analytical Skills: Expert analytical skills and high level of initiative to operate autonomously with demonstrated ability to exercise sound judgement.
  • Technical Skills: Strong computer, communications, and operations systems literacy – Microsoft Office, Business intelligence software, vehicle tracking software, and internal systems.
  • Driver's Licence: Minimum medium rigid driver's licence and relevant authority plus working with children check, or willing to attain – to support with driving or events in appropriate circumstances.

What We Offer:

  • Competitive Salary: $120,000 - $150,000 per annum, depending on experience.
  • Diverse Work Environment: Be part of Australasia's leading bus operator with opportunities for growth and development.
  • Employee Assistance Program: Access to our Employee Assistance Program, providing wellbeing support, financial and nutritional coaching, counselling, and legal advice.

About Us:

Kinetic is the largest and most diverse bus operator in Australia and New Zealand, moving over 100 million passengers annually. We are dedicated to delivering exceptional service while caring for our people, communities, and the environment. As industry leaders in zero-emission technology, we invest in training and developing our people while fostering an inclusive workplace that reflects the communities we serve.

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