Front Office Supervisor

7 days ago


Melbourne, Victoria, Australia Accor Full time

Company Overview

Elevate Your Career with Accor
Our prestigious dual-brand hotel, located near a scenic park, offers a luxurious environment for both business and leisure travelers. With 378 rooms, a restaurant, bar, pool, gym, and expansive conference facilities, we provide an exceptional setting for meetings and relaxation.

Why Choose Accor?
At Accor, you have the opportunity to shape your own career journey. We invite you to explore the possibilities that await you in the hospitality industry. Embrace your passion, contribute to sustainability, and challenge the conventional norms of hospitality with us. #BELIMITLESS

Employee Benefits:

  • Experience working in one of Australia’s leading Conference & Events hotels
  • Global accommodation and food & beverage perks
  • Complimentary daily meals
  • Free parking on-site
  • Weekly allowance for dry cleaning

Position Overview

We are seeking a skilled Duty Manager to enhance our Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting directly to the Front Office Manager, your responsibilities will include:

  • Overseeing a team of front office professionals, including the overnight staff, ensuring an exceptional guest experience
  • Contributing to the development and implementation of front office procedures with a focus on guest engagement
  • Assisting in team management, including training and development initiatives
  • Addressing complex guest inquiries and feedback
  • Being adaptable to a rotating schedule, including overnight shifts, weekends, and public holidays

Candidate Profile

About You

  • Demonstrated experience in a similar capacity with a record of success
  • Strong organizational and time management abilities
  • Excellent communication and customer service skills
  • Aspirations for professional growth and managerial advancement
  • Capability to work independently while leading the overnight team
  • Familiarity with Property Management Systems (PMS), with Opera experience being advantageous
  • Dependability and flexibility to accommodate a rotating schedule
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or willingness to obtain)

Additional Information

We prioritize diversity, equity, and inclusion in our workforce and are committed to attracting, developing, and promoting talent from all backgrounds.

Applicants must possess current Australian working rights for consideration.



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