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Front Office Supervisor
2 months ago
About the Role
The Front Office Supervisor is a key member of the hotel team, responsible for ensuring a seamless and memorable guest experience. This role requires a proactive and upbeat demeanor, with a keen eye for detail and a passion for delivering exceptional customer service.
Key Responsibilities
- Process all guest check-ins, verifying guest identity and assigning room keys.
- Set up accurate accounts for each guest and secure payment prior to issuing room keys.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
- Accommodate guest requests and follow up to ensure requests have been met.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Develop and maintain positive working relationships with team members and support the team to reach common goals.
About You
To be successful in this role, you will need:
- Experience in a dynamic setting, preferably in the hospitality industry.
- A proactive and upbeat demeanor that inspires excellence.
- Keen to take on new challenges and grow within your career.
- Embody a polished professionalism with an audacious approach to creativity, a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.
About Marriott International
Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and fostering a culture of inclusivity and diversity. As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and be part of a company that values its employees and the communities it serves.