Lead Tribunal Services Specialist

4 days ago

Sydney, New South Wales, Australia beBeeAdministration Full time $85,755 - $91,909
Senior Tribunal Officer

We are seeking candidates who possess advanced working knowledge of applicable legislation, policies, and procedures. They will have the ability to exercise sound judgment in applying this knowledge and provide high-quality service to both internal and external stakeholders.

The successful candidate will be able to plan, organise, and monitor individual and teamwork priorities, meet deadlines, and maintain accurate records. They must also demonstrate their ability to exercise sound judgment, provide high-quality service, and build effective teams.

  • Provide leadership, guidance, training, coaching, and support to more inexperienced staff;
  • Quality assurance, workload allocation, and team administration functions;
  • Delivering first-level contact services to the public, including managing incoming email and mail correspondence, telephone calls, and responding to in-person enquiries;
  • Providing administrative support to members with matters constituted or allocated to them, liaising with parties, file management, and notifying decisions and finalising matters.

To be considered for this role, you must be highly motivated with a strong user-focus and passion for delivering exceptional service, building effective teams, and driving results.

As an Equal Opportunities employer, we commit to providing an inclusive workplace that embraces diversity and inclusion for all employees. If you require any support or access requirements, please advise us if invited to interview.

Recruit Ability applies to this vacancy. Under the Recruit Ability scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.

How to Apply:

Candidates must nominate their preferred work area when submitting their application (only one preference can be nominated). All applications must be submitted online via our website.

Attachments:

- APS5 Senior Tribunal Officer - PD.pdf

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