Claims Management Leadership Role

6 days ago

Sydney, New South Wales, Australia beBeeSenior Full time $120,000 - $160,000

Job Title: Senior Claims Manager

Job Description:

You will be responsible for leading a team of claims consultants in delivering exceptional claims handling and service experience. This includes recruiting, developing, and managing the team to ensure they meet their objectives and adhere to TAL's claims philosophy, procedures, and risk management framework.

You will work closely with the operational claims teams to triage claims and manage them in accordance with service levels and operational processes. You will also be responsible for defining learning objectives and building a program that ensures these objectives are met and embedded.

This is a key role in ensuring that our customers receive the best possible service and that our claims process is efficient and effective.

Required Skills and Qualifications:
  • At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
  • Strong knowledge of Insurance (Preference given to Life Insurance experience)
  • Demonstrated experience in operational management
  • Excellent communication and presentation skills
  • Sound knowledge of claims handling practices
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
  • Diploma or Certificate IV in Life Insurance, or equivalent (desirable)
Benefits:

We offer a workplace that is inclusive and flexible, supporting our people with options that let them make the most of their careers. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Others:

This role requires strong leadership and management skills, as well as excellent communication and interpersonal skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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