Claims Resolution Specialist

3 weeks ago


Sunshine Coast, Australia Fuse Recruitment Full time
About Our Ideal Candidate

We are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Fuse Recruitment.

In this role, you will be responsible for managing the full claims process from lodgement to settlement, providing empathetic and professional support to customers, and ensuring a positive experience for all parties involved.

The successful candidate will have a proven track record of claims management experience, excellent communication and phone skills, a detail-oriented approach, and a commitment to delivering excellent customer service.

Additional benefits of this role include the opportunity to work in a fast-paced environment, a competitive salary, and a range of employee benefits.

We are looking for someone who is highly organised, able to work under pressure, and possesses excellent analytical and critical thinking capabilities.

Key responsibilities include:

  • Managing the full claims process from lodgement to settlement
  • Providing empathetic and professional support to customers
  • Liaising with customers to ensure a positive experience
  • Negotiating options for accurate processing of claims
  • Working within set procedures and standards to ensure efficient and effective claims processing


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