Claims Resolution Specialist

3 weeks ago


Sunshine Coast, Australia Youi Full time
About the Role

We're seeking an exceptional individual to join our team as a Claims Resolution Specialist. As a key member of our customer-facing team, you'll play a vital role in delivering an outstanding experience for our clients during their most critical moments.

Main Responsibilities:
  • Provide empathetic and understanding support to clients, ensuring their needs are met and exceeded.
  • Smoothly initiate the claims process, guiding clients through each step with clarity and precision.
  • Efficiently troubleshoot issues, finding win-win solutions that benefit both our clients and Youi.
  • Act as a direct link between clients and service providers, facilitating seamless communication and collaboration.
  • Utilize exceptional customer service skills to create a positive and memorable claims experience for Youi's clients.
What You'll Bring

To excel in this role, you'll need:

  • A strong background in customer service, with a genuine desire to assist clients in need.
  • Excellent communication skills to engage effectively with clients and service providers.
  • Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions.
  • Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods.
  • Empathy and patience to provide emotional support and guidance to clients during stressful situations.
What We Offer

At Youi, we value our team members and offer:

  • 22 Days Annual Leave, plus Volunteer leave and Annual Salary Reviews
  • Career progression opportunities – we believe in promoting from within.
  • Paid Induction training and ongoing career development
  • Onsite amenities, including a Barber, Brow Bar, and Massage, as well as a Games Room and free use of the Youi Bicycle Fleet
  • Access to fitness classes, including Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness
  • Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
  • Onsite car Detailing Service and Discounted Insurance Products
  • Great Work Life Balance with set start and finish times and a Casual Dress code
About Youi

We're a company that prides itself on doing things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. Our awesome customer service sets us apart, and that's all thanks to the incredible people we employ.

We value great personalities, authenticity, and hard work. Our commitment to being a fantastic company to work for and providing top-notch service to our clients drives our success. You can be a part of our success story and join us on our mission to revolutionise the insurance industry by putting the customer first.



  • Sunshine Coast, Australia Youi Full time

    Role OverviewWe are seeking a skilled Claims Resolution Specialist to join our team at Youi. As a Claims Resolution Specialist, you will play a crucial role in delivering exceptional customer service and ensuring timely resolution of claims.Key ResponsibilitiesManage a portfolio of claims from start to finishUtilize problem-solving skills to resolve complex...


  • Sunshine Coast, Australia Fuse Recruitment Full time

    About Our Ideal CandidateWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Fuse Recruitment.In this role, you will be responsible for managing the full claims process from lodgement to settlement, providing empathetic and professional support to customers, and ensuring a positive experience for all parties...


  • Sunshine Coast, Australia Youi Full time

    Unlock a Rewarding Career as a Claims and Catastrophe Resolution SpecialistAbout YouiWe're a pioneering insurance provider dedicated to revolutionizing the industry by putting customers first. Our mission is to deliver exceptional customer experiences, and we're looking for talented individuals to join our team.Job SummaryWe're seeking an experienced Claims...


  • Sunshine Coast, Australia Youi Full time

    About the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team. This is a challenging and rewarding role that offers opportunities for growth and development.Key ResponsibilitiesMitigate costs and negotiate with other insurance companies on behalf of the organisation.Liaise with customers and insurers at various stages of the...


  • Sunshine Coast, Australia Youi Full time

    Unlock a Rewarding Career in Insurance ClaimsAt Youi, we're redefining insurance by putting people at the heart of everything we do. As an Insurance Claims Resolution Specialist, you'll play a vital role in supporting vulnerable individuals navigate challenging situations and find fair solutions.About the Role:We're seeking a committed professional to join...


  • Sunshine Coast, Australia Youi Full time

    Job OverviewWe are seeking a highly skilled Senior Claims Resolution Specialist to join our team at Youi. As a Claims Investigator, you will play a critical role in ensuring the best outcomes for both our business and customers.Key ResponsibilitiesAssess incoming claims and investigate potential policy breaches and fraud.Present findings at our regular...


  • Sunshine Coast, Australia Youi Full time

    Revolutionise Insurance with YouiWe're seeking a Catastrophic Claims Professional to shape our reputation and relationships through exceptional problem-solving and communication skills. This pivotal role involves ensuring positive claims experiences related to catastrophes.This dynamic position requires you to tackle diverse challenges alongside a supportive...


  • Sunshine, Australia Youi Full time

    About the RoleAs a Home Claims Officer at Youi, you will play a crucial role in delivering exceptional service to our customers during their time of need. Your primary responsibility will be to manage a portfolio of claims, ensuring timely and effective resolution. You will be the point of contact for clients, service providers, and assessors, providing...


  • Sunshine Coast, Australia Youi Full time

    Join Youi as a Settlements Advisor:**About the Role:**• Negotiate accurately and timely with various parties to ensure high-quality resolutions.• Deliver exceptional customer experiences by finalizing third-party claims efficiently.**Key Responsibilities:**Negotiate liability with multiple third parties to achieve timely resolutions.Ensure that all...


  • Sunshine Coast, Australia Youi Full time

    Home Claims Officer Job DescriptionWe are seeking a skilled and dedicated Home Claims Officer to join our team in the Sunshine Coast HQ. In this role, you will play a crucial part in delivering end-to-end service to our customers during their time of need.Key Responsibilities:Manage your own portfolio of claims and provide exceptional customer serviceProcess...


  • Sunshine Coast, Australia Fuse Recruitment Full time

    About Your New RoleWe are currently seeking a dedicated Customer Service Specialist to join our client in the Insurance sector. As a key member of the team, you will be responsible for ensuring a positive experience for customers by managing the full claims process from lodgement to settlement.Key Responsibilities:Liaise with customers to provide empathetic...


  • Sunshine, Australia Youi Full time

    We are seeking a Claims Process Specialist to join our team at Youi's Sippy Downs Head Office location. As a Claims Process Specialist, you will play a crucial role in delivering exceptional service to our customers when they need it most.Your primary responsibility will be to manage your own portfolio of claims, ensuring timely and efficient resolution for...

  • Claims Specialist

    2 weeks ago


    Sunshine, Australia Youi Full time

    Job OverviewWe are seeking a highly skilled Claims Specialist to join our team at Youi. As a Claims Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth processing of claims.About the RoleThis is an exciting opportunity for someone who is passionate about providing outstanding customer service and has a...


  • Sunshine, Australia Youi Full time

    About the RoleThis position plays a crucial role in delivering an exceptional customer experience, particularly during critical moments following an insured event.As the primary point of contact, you will be responsible for initiating and navigating the claims process with utmost efficiency and empathy.You will act as a liaison between customers and service...


  • Sunshine, Australia Youi Full time

    About the RoleNegotiate liability with various third parties, ensuring accurate and timely resolutions.Deliver outstanding customer service by quickly finalising third-party claims.Maintain a strong focus on quality and compliance in all client interactions.Investigate accidents, determine liability, and negotiate settlements with confidence.What We Value in...

  • Claims Specialist

    3 days ago


    Sunshine Coast, Australia Fuse Recruitment Full time

    About your new career in the insurance industryWe're currently seeking highly motivated and dedicated Claims Specialists to join our client in a challenging yet rewarding role. As a key member of the claims team, you will be responsible for managing the full claims process from lodgement to settlement. Key Responsibilities:Manage the full claims process from...


  • Sunshine Coast, Australia Youi Full time

    Looking for a dynamic career in insurance settlement management? As a Claims Negotiation Specialist at Youi, you'll be responsible for negotiating liability with various parties, ensuring accurate and timely resolutions. With a focus on delivering exceptional customer service, you'll quickly finalize third-party claims and maintain a strong focus on quality...


  • Sunshine Coast, Australia Youi Full time

    Company OverviewAt Youi, we are redefining insurance by delivering exceptional solutions across various products and channels. Our team is diverse, and our culture is shaped by our values: dynamic, human-focused, honest, and passionate.SalaryWe offer a competitive salary with an incentive component, ensuring you are fairly compensated for your expertise and...

  • Claims Specialist

    2 days ago


    Sunshine Coast, Australia Fuse Recruitment Full time

    About the RoleWe are seeking an experienced Claims Consultant to join our team as a Motor Claims Specialist.Job Summary:The ideal candidate will have a proven track record of managing claims from lodgement to settlement, with excellent communication and phone skills. The successful applicant will be highly organized, able to work under pressure in a...


  • Sunshine Coast, Australia Fuse Recruitment Full time

    Claims Management SpecialistFuse Recruitment is seeking a dedicated Claims Management Specialist to manage the end-to-end claims process for their reputable and well-known brands in the insurance industry.Key Responsibilities:Manage the full claims process from lodgement to settlementLiaise with customers to provide empathetic and professional supportAct as...