Claims Resolution Specialist
3 weeks ago
We're seeking an exceptional individual to join our team as a Claims Resolution Specialist. As a key member of our customer-facing team, you'll play a vital role in delivering an outstanding experience for our clients during their most critical moments.
Main Responsibilities:- Provide empathetic and understanding support to clients, ensuring their needs are met and exceeded.
- Smoothly initiate the claims process, guiding clients through each step with clarity and precision.
- Efficiently troubleshoot issues, finding win-win solutions that benefit both our clients and Youi.
- Act as a direct link between clients and service providers, facilitating seamless communication and collaboration.
- Utilize exceptional customer service skills to create a positive and memorable claims experience for Youi's clients.
To excel in this role, you'll need:
- A strong background in customer service, with a genuine desire to assist clients in need.
- Excellent communication skills to engage effectively with clients and service providers.
- Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions.
- Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods.
- Empathy and patience to provide emotional support and guidance to clients during stressful situations.
At Youi, we value our team members and offer:
- 22 Days Annual Leave, plus Volunteer leave and Annual Salary Reviews
- Career progression opportunities – we believe in promoting from within.
- Paid Induction training and ongoing career development
- Onsite amenities, including a Barber, Brow Bar, and Massage, as well as a Games Room and free use of the Youi Bicycle Fleet
- Access to fitness classes, including Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness
- Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
- Onsite car Detailing Service and Discounted Insurance Products
- Great Work Life Balance with set start and finish times and a Casual Dress code
We're a company that prides itself on doing things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. Our awesome customer service sets us apart, and that's all thanks to the incredible people we employ.
We value great personalities, authenticity, and hard work. Our commitment to being a fantastic company to work for and providing top-notch service to our clients drives our success. You can be a part of our success story and join us on our mission to revolutionise the insurance industry by putting the customer first.
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