
Retail Experience Specialist
1 day ago
We are seeking highly motivated and detail-oriented individuals to join our team as Customer Service Reviewers.
The primary responsibility of this role will be to conduct thorough reviews of retail store presentations, services, and overall customer experiences. To accomplish this, you will pose as a customer, making detailed observations about your experience and then completing an online survey about it.
The ideal candidate for this position has excellent communication skills, is reliable, and has an eye for detail. You should also have good memory, access to the internet, and flexibility in terms of travel and work assignments.
As a Customer Service Reviewer, you will play a crucial role in helping our clients understand the customer experience they deliver. You will provide valuable feedback that will assist them in improving their services.
Our surveys can take anywhere from 10 minutes to 1 hour to complete, depending on the complexity of the task. The number of assignments offered will depend on your availability, ability to complete tasks successfully, location, willingness to travel, flexibility, and reliability.
For over two decades, we have been assisting leading retail brands in Australia and New Zealand in understanding the customer experience they deliver. This opportunity allows you to become a part of our team and contribute to providing valuable insights to our clients.
Key Responsibilities:- Conduct thorough reviews of retail store presentations, services, and overall customer experiences.
- Posing as a customer, make detailed observations about your experience and then complete an online survey about it.
- Provide valuable feedback to help our clients improve their services.
Required Skills and Qualifications:
- Excellent communication skills
- Reliability
- Eye for detail
- Good memory
- Access to the internet
- Flexibility in terms of travel and work assignments
Benefits:
- Opportunity to provide valuable insights to our clients
- Chance to work with leading retail brands in Australia and New Zealand
- Flexibility in terms of work assignments
Others:
- Job involves posing as a customer
- Surveys can take anywhere from 10 minutes to 1 hour to complete
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