Technical Delivery Manager

3 weeks ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time
About the Role

We are seeking a highly skilled Technical Delivery Manager to join our team at Flight Centre Travel Group. As a key member of our Enterprise Technology Services (ETS) team, you will be responsible for overseeing the end-to-end delivery of complex technical requests, ensuring they are completed on time, within scope, and aligned with business objectives.

Key Responsibilities
  • Triage and prioritise incidents and requests with our external service providers, ensuring they meet defined goals, timelines, and budgets.
  • Ensure clear communication and collaboration between ETS and our service providers, facilitating regular status updates and resolving any issues that arise.
  • Provide technical guidance and support to the team, helping to resolve complex technical challenges.
  • Ensure the regular patching, upgrades, and maintenance of product platforms are being carried out to ensure the service is fit for use.
  • Review incident and requests and provide feedback to L1 and L2 teams to ensure ticket quality standards are met and service providers have adequate information to resolve tickets.
  • Analyse internal processes and create strategies for service delivery optimisation.
  • Escalate and manage issues and risks.
Requirements
  • 3 years' experience in a similar role.
  • Relevant Technical Degree.
  • Travel industry experience.
  • ITIL and Agile management experience.
  • Vendor management experience.
About Us

Flight Centre Travel Group is a global travel retailer with a vision to open up the world for those who want to see. We are a family of Flighties who come from diverse backgrounds and connections spread across the globe. We offer genuine opportunities for people to grow and evolve, and we celebrate the wins and empower our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.

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