Strategic Client Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeClient Full time $120,000 - $180,000
Job Description:

We are seeking a skilled professional to deliver successful programmes within our Mid Market client portfolio. The ideal candidate will have a strong ability to partner with organisations of 500-2000 employees, providing outstanding levels of service and helping clients achieve adoption and high utilisation in their engagement platform offering.

Key Responsibilities:
  • Develop and maintain strategic partnerships with Mid Market clients, understanding their people and business goals to provide tailored solutions.
  • Improve programme success through consultation, strategy development, and delivery.
  • Identify opportunities to upsell additional solutions, collaborating with colleagues to develop and secure these opportunities.
  • Work closely with the Strategic Account Manager to develop account plans, strengthen client retention rates, and optimise the expansion pipeline and conversion.
  • Retain clients' revenue by developing strategies to avoid risks and renew contracts.
  • Plan and implement engagement strategies, including communications plans, to improve employee engagement, usage, and adoption of all client products.
Requirements:
  • A good level of experience in proactive and strategic B2B client relationships or client service roles, with strong internal and external relationship building skills.
  • An ability to communicate complex client challenges effectively.
  • Excellent negotiation skills, coupled with proven delivery against client retention and client revenue growth targets.
  • Previous experience of presenting programme solutions to groups of end users.
Benefits:
  • Flexible, hybrid working arrangements, with access to office space as needed.
  • Over 70 individual employee benefits & perks, designed for financial, career, mental, physical, and social wellbeing.
  • Opportunities for career growth, including Elev8 high-performance programs and tailored Learning & Development initiatives.
  • Annual pay reviews and genuine pathways for advancement.
  • Access to incredible thought leadership material, conferences, and webinars.
Others:

We value diversity and inclusion, and strive to create an equitable experience for every candidate. If you require reasonable adjustments at any stage of the recruitment journey, please let us know.

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