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Client Success Professional
2 weeks ago
We are seeking a talented and experienced Client Success Professional to join our team. This is a dynamic opportunity for someone who enjoys working with clients, building strong relationships, and delivering exceptional results.
Key Responsibilities:- Establish client accounts, set up customised keyword searches and ensure seamless onboarding experience;
- Maintain and grow strong client relationships through proactive communication, issue resolution and collaboration with internal stakeholders;
- Provide expert-level support, training and education to users of the platform, ensuring optimal usage and maximum value extraction;
- Collect and incorporate client feedback to drive continuous improvement initiatives;
- Identify opportunities to expand client engagement, develop strategic partnerships and enhance overall client satisfaction;
To succeed in this role, you will need:
- 1-2 years' experience in a customer-facing or account management position;
- Exceptional interpersonal, communication and problem-solving skills;
- Ability to work effectively in a fast-paced environment, managing competing priorities and deadlines;
- Strong technical skills, including proficiency in CRM tools and media monitoring software;
- Collaborative mindset, with a willingness to learn, adapt and contribute to a dynamic team culture;
We offer a comprehensive benefits package that includes:
- Daily gourmet lunches and snacks;
- Hybrid working arrangements and access to our dog-friendly office space;
- Annual $3,000 upskilling allowance;
- Corporate discounts and membership programs;
- Talent Referral Scheme and Novated Vehicle Leasing.
We're a growing media intelligence company that values innovation, teamwork and employee development. If you're passionate about delivering exceptional client experiences and making a meaningful impact, we'd love to hear from you
