Strategic Client Success Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000
Job Overview

This role entails being the primary strategic partner for a dedicated portfolio of approximately 40 high-value clients. As a Client Success Strategist, you will be responsible for ensuring these clients achieve a significant return on their investment by embedding our platform as an indispensable part of their operations.

Key Responsibilities:
  • Portfolio Management: Proactively manage account health and success to maximise client longevity.
  • Growth Initiatives: Develop and execute account plans to drive expansion and directly responsible for achieving targets related to upsell growth.
  • Partnership Development: Conduct strategic business reviews and executive-level check-ins to align platform capabilities with clients' core business objectives.
  • Risk Mitigation: Use data insights and client relationships to identify, forecast, and mitigate churn risk.
  • Customer Experience Enhancement: Act as the voice of the customer internally, orchestrating a seamless experience that reduces client friction.
  • Advocacy Development: Identify and capitalise on strong advocacy indicators to cultivate customer champions.
Requirements:
  • At least 3 years of experience in B2B Customer Success, Account Management, or strategic consulting role in a software business.
  • Commercial Acumen: Proven track record of managing a portfolio of high-value accounts with direct responsibility for retention and expansion targets.
  • Executive Presence: Ability to confidently engage with and influence senior stakeholders, leading strategic conversations that tie product value to business outcomes.
  • Technical Aptitude: Experience solving client technology issues and a deep understanding of the end-to-end software customer journey.
  • Data Proficiency: Experience owning customer satisfaction metrics, analysing customer feedback, and using CRM software to make data-driven decisions.

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