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Luxury Hotel Service Leader
3 weeks ago
Job Summary:
This role is focused on delivering exceptional guest experiences and building a high-performing team. Key responsibilities include coordinating amenities, transport, and special requests while fostering a culture of excellence.
The ideal candidate will have proven leadership in luxury hotel Concierge or Front Office roles, impeccable grooming, and local area knowledge.
- Deliver seamless, discreet service to guests by working closely with the front office team.
- Lead a dynamic team of concierges to achieve service goals and maintain exceptional standards.
- Analyze operational data to inform business decisions and drive revenue growth.
The successful candidate will have excellent communication skills, a strong work ethic, and the ability to multitask effectively.
About This Role:
We are seeking an experienced professional who can excel in this challenging role. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply.
Key Skills and Qualifications:
To be successful in this role, you will need to possess the following skills and qualifications:
- Proven leadership experience in luxury hotel Concierge or Front Office roles.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
- Familiarity with hotel management systems and software.
Benefits:
This role offers opportunities for professional development and career mobility across our global brands. We value diversity and inclusion and are committed to promoting diverse talent.
