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Vehicle Acquisition and Warranty Specialist
2 weeks ago
This role involves sourcing vehicles from auctions and other suppliers nationwide to meet the dismantling needs of our operations. The successful candidate will be responsible for ensuring purchasing transparency by completing a valuation for every vehicle acquired, and achieving gross margin targets through strategic vehicle and part selection.
- Review and assess online auction listings to determine vehicle suitability for dismantling
- Ensure purchasing transparency by completing a valuation for every vehicle acquired
- Achieve gross margin targets through strategic vehicle and part selection
The successful candidate will also be responsible for managing warranty claims and providing over-the-phone assistance to troubleshoot faulty products. This includes assisting customers with troubleshooting and diagnosing issues related to faulty products, and applying sound judgment when assessing faulty products and determining appropriate outcomes.
- Assist customers with troubleshooting and diagnosing issues related to faulty products
- Provide clear, step-by-step solutions over the phone to help resolve product concerns
- Apply sound judgment when assessing faulty products and determining appropriate outcomes
- Sound knowledge of the mechanical and automotive repair industry
- Strong mechanical background with diagnostic capability across a variety of makes and models
- Ability to troubleshoot product faults and provide step-by-step solutions over the phone
- Experience using Pinnacle and Bid Buddy systems highly regarded
- Competitive salary
- Great working environment and people
- Great work-life balance
- Discounts on parts and tools
- Uniforms
We are a leading provider of alternative and specialty parts to the automotive repair industry. Our mission is to redefine repair by providing a choice of options that suit customers' needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts, and are committed to delivering exceptional service and quality standards.
