Heavy Equipment Specialist

4 weeks ago


Ballarat, Victoria, Australia Brandt Full time

We are seeking a skilled Heavy Equipment Specialist to join our Brandt Product Support team.

This role involves providing technical assistance to our Service Departments to resolve customer machine issues. The ideal candidate will be a Heavy-Duty Technician by trade, with experience in machine troubleshooting and high computer skills.

About the Role:

  • Manage technical assistance requests using Case Contact Management System (CCMS) software.
  • Support Technicians, Service Managers, and Service Foremen in diagnosing and resolving critical product issues.
  • Document all necessary information within the CCMS case before submission to John Deere.
  • Facilitate communication between Technicians and John Deere CCMS factory support as needed.
  • Develop, update, and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
  • Utilize John Deere Service Advisor Remote for diagnostic purposes.
  • Monitor alerts received from machines through various software platforms and communicate actions to the Service Department or customers.

Requirements:

  • Qualified heavy duty technician certificate or equivalent work experience.
  • Minimum 5 years of service experience recommended.
  • Proficiency in computer applications and data analytics.
  • Experience with mechanical, electrical, and hydraulic systems used in off-road equipment.

What We Offer:

  • An attractive remuneration package, estimated at CAD $80,000 - $110,000 per year, depending on qualifications and location.
  • Opportunity to contribute to the growth and success of our business.
  • Ongoing training and development opportunities.
  • Advancement opportunities within the company.


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