Senior Technical Consultant

2 weeks ago


Sydney, New South Wales, Australia InterSystems Full time

InterSystems offers a challenging role for a highly skilled technical professional to join its product support and services team. As a Technical Specialist, you will have the opportunity to work with organizations within the healthcare industry and provide technical support and training on-site or remotely.

This position requires expertise in object-oriented programming and web scripting languages such as Python, REST/API, HTML, and JavaScript, SQL, data analysis, and database methodologies. Knowledge of Linux is also desired, and experience with VMWare is an added advantage.

Key responsibilities include:

  • Providing immediate response to customer inquiries and resolving technical issues related to reports, stored procedures, interfaces, conversions, data migration scripts, and user-defined functions.
  • Ensuring the successful deployment of InterSystems TrakCare solution and related products through site-specific and project development activities.
  • Investigating and escalating unresolved incidents and problems within the ITIL framework and adhering to current policies and procedures.
  • Developing and maintaining technical documentation, including reference materials, installation instructions, user guides, and knowledge-base articles.
  • Improving customer satisfaction by soliciting feedback and recommending product and service enhancements.

The ideal candidate should possess a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. The estimated salary range for this position is $80,000 - $120,000 per annum, commensurate with experience.

Benefits include opportunities for growth and development, a competitive salary, and a dynamic work environment.



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