
Senior Life Claims Specialist
3 days ago
The role of the Senior Claims Consultant is a highly specialized position within our Corporate Insurance team, focusing on managing complex portfolios of life insurance claims.
As a technical expert, you will apply your extensive knowledge to multi-policy fund arrangements while coaching and mentoring developing consultants.
This challenging role requires a highly experienced life claims professional who excels in case management, technical excellence, and building capability within the team.
In This Role You Will- Manage a portfolio of complex claims (20–25) across IP/TPD claims.
- Work with multiple arrangements and policies, requiring strong technical expertise.
- Provide guidance on strategy and decision-making as a technical expert within the team.
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- Coach and mentor claims consultants and emerging seniors, supporting their development.
- Contribute to quality assurance, capability uplift, and process improvements.
- Build and maintain relationships with stakeholders.
- Extensive experience in life insurance claims management (Group and/or Retail).
- Strong technical expertise across IP, TPD, TI, and Death claims.
- Ability to coach, mentor, and uplift capability in others.
- Excellent analytical and decision-making skills for managing complex claims.
- Familiarity with multi-policy / multi-arrangement portfolios highly desirable.
- ALUCA membership and/or Certificate IV in Life Insurance (Kaplan) is highly regarded.
We are a leading life insurer committed to diversity and career growth.
- We're proud to be:
- Diversity champions.
- Reconciliation advocates.
We welcome applications from people with diverse experiences, perspectives, and backgrounds.
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