
Advanced Life Claims Specialist
1 week ago
Role Overview:
The Complex Claims Consultant role involves managing high-value, underwritten TPD claims with technical expertise and knowledge of the Insurance Contracts Act.
Key Responsibilities- Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience, and empathy.
- Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
- Collaborate with technical experts and business partners to support sound, high-quality decision-making.
- Contribute to embedding best practice and shaping the success of a newly established specialist team.
- Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
- Extensive life insurance claims management experience across either Group or Retail.
- Strong technical expertise across complex TPD claims.
- Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
- Background in law or allied health is highly regarded.
- Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
- Solid understanding of injuries, illnesses, and treatment.
As a seasoned Claims Consultant, you will be responsible for providing expert guidance on navigating complex claims, collaborating with cross-functional teams, and developing innovative solutions to meet business objectives.
TAL Australia seeks experienced professionals to excel as Claims Consultants, utilizing advanced knowledge of insurance contracts and law to effectively manage and resolve high-value claims. The successful candidate will work closely with various stakeholders, employ their analytical skills, and maintain a professional demeanor when addressing sensitive matters.
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