Life Insurance Claims Professional

1 week ago


Melbourne, Victoria, Australia beBeeClaims Full time $100,000 - $130,000
Job Details

This role entails overseeing the lifecycle of life insurance claims, ensuring seamless customer experiences.

  • A key aspect of this position is to deliver top-tier customer and client service, including regular communication regarding claim status and expectation management.
  • You will independently manage a portfolio of Retail Income Protection insurance claims end-to-end.
  • Claims assessments, analysis, calculations, and finalisations will be your responsibility.
  • You will collaborate with external treating doctors, rehabilitation consultants, medical, and legal specialists to achieve timely resolutions for customers.
  • Exceptional customer service delivery in accordance with our values, policies, and procedures is expected.
Responsibilities
  • Oversee life insurance claims from initiation to completion.
  • Independently manage a portfolio of Retail Income Protection insurance claims.
  • Assess, analyse, calculate, and finalise claims payments.
  • Collaborate with external specialists.
Essential Skills & Qualifications
  • Lifetime insurance claims management experience within Group policy - IP and/or TPD claims experience ideal OR;
  • Workers Compensation or Return to Work claims management experience with Allied Health background;
  • Strong analytical, problem-solving, and time-management skills;
  • Excellent communication and empathy to support customers during challenging times;

TAL Australia prioritises diversity and supports career growth. We're committed to being an Inclusive Employer, Diversity Champions, and Reconciliation Advocates.



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