Business Relationship Manager
4 days ago
We are seeking an experienced professional to join our team as a Customer Success Manager. This role is ideal for someone who is passionate about building strong relationships with customers and driving business growth.
Key Responsibilities:
- Establish and maintain effective relationships with key customers, ensuring their ongoing success and value.
- Work closely with the Account Management Team to align on portfolio management and business objectives.
- Support the Sales and Marketing Team in executing marketing initiatives as required.
- Collaborate with the Customer Success Team to foster a culture of collaboration, teamwork, and shared goals.
- Identify opportunities to improve customer satisfaction and retention, and implement strategies to achieve these goals.
Requirements:
- Undergraduate qualification in a relevant field (HR, Business, Business Systems, or IT).
- Minimum 2 years of experience in Client/Professional Services, Customer Success, Solutions, or Human Resources.
- Experience working with Payroll, Rostering, and Time & Attendance (RTA) SaaS systems is highly desirable.
- Excellent communication, listening, and presentation skills.
- Ability to quickly learn and grasp technical concepts within a platform.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
- Experience in reporting, analytics, and writing documentation.
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