Business Relationship Manager

15 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Overview

This is a permanent full-time position based in Sydney, where you will manage customer relationships to support ongoing development and achieve revenue objectives.

About the Role
  • Taking ownership for managing relevant customer relationships to drive customer satisfaction and achieve revenue objectives.
  • You will contribute to implementing the segment and portfolio strategy to support retention and growth of customer portfolios.
  • Manage inbound/outbound customer sales and service contracts and explore sales opportunities.
Key Responsibilities
  1. Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
  2. Implement the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
  3. Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required.
  4. Collaborate with peers, team members and key stakeholders across the business channel to support the identification and qualification of leads.
Qualifications

To be successful in this role, you'll bring skills and experience in:

  • Excellent communication, interpersonal, engagement and presentation skills.
  • Strategic thinking with the ability to adapt to change.
  • Able to make an impact on the business's performance and team engagement and culture.
Preferred Skills

The following skills are highly desirable:

  • Understanding of the business and customer base.
  • Experience in Cisco, Microsoft and Checkpoint products and solutions.
Benefits
  • Performance-related pay.
  • Access to thousands of learning programs.
  • Global presence across 22 countries.

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