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Business Relationship Manager
2 weeks ago
The role involves managing key customer relationships to drive ongoing development, enhance customer satisfaction and achieve sales objectives.
Key Responsibilities:
1. Take ownership of managing relevant customer relationships to support the delivery of revenue and sales objectives for assigned portfolios.
2. Collaborate with internal stakeholders to implement segment and portfolio strategies that support customer retention and growth.
3. Manage inbound and outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints as required.
4. Participate in customer initiatives to develop and maintain relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets.
5. Meet individual and team sales and performance KPIs and continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
6. Identify areas of improvement and embrace change and technology to better support our business customers.
Required Skills and Qualifications:
• Excellent communication skills with strong interpersonal, engagement and presentation abilities.
• Strategic thinking with the ability to adapt to change and make a positive impact on the TBTC's performance and team engagement and culture.
• Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable.
Benefits:
• Performance-related pay
• Access to thousands of learning programs to level-up your skills
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)
Working at Telstra:
We value diversity and inclusion in the workplace and actively seek individuals from various backgrounds, ethnicities, genders and disabilities. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
