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Business Relationship Manager
2 weeks ago
We are seeking a skilled professional to join our team as a Client Success Manager. The ideal candidate will have a strong background in customer-facing roles, with experience in relationship management and problem-solving.
The Client Success Manager will be responsible for ensuring excellent relationships with our clients, acting as the primary liaison for service-side client interactions. This role requires strong communication and interpersonal skills, with the ability to develop and maintain effective working relationships.
The successful candidate will be able to analyze and solve complex problems, with a focus on delivering business outcomes. They will also have broad knowledge of payments products and related services, with a strong aptitude for analysis and decision-making.
Key Responsibilities:
- Ensure positive and consistent relationships with assigned clients.
- Serve as primary point of contact for problem resolution and client retention.
- Develop strong working relationships with clients and internal teams.
- Coordinate with clients and internal stakeholders to ensure operational arrangements are in place.
- Guide and provide training to clients on how to maximize their usage of our solutions.
Requirements:
- Degree qualifications with at least 3 years of relevant working experience.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Broad knowledge of payments products and related services.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
