Customer Service Team Lead
1 month ago
We are seeking a highly motivated and customer-focused individual to join our Customer Service team as an Assistant Customer Service Manager. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and supporting our customers in achieving their goals.
Key Responsibilities- Assist the Customer Service Manager in leading, coaching, and supporting the Customer Service team to provide excellent customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Provide training and development opportunities to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills and career. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.
Requirements- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a genuine passion for food and shopping, a customer-first mentality, and a love of teamwork and growth, we would love to hear from you.
About UsWoolworths Group is a leading retailer in Australia and New Zealand, with a commitment to providing excellent customer service and supporting our communities. We are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
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