Customer Experience Ambassador

7 days ago


Cockburn Central, Western Australia Cockburn Full time
About the City of Cockburn

The City of Cockburn is a vibrant and rapidly growing coastal city in Western Australia, boasting a diverse community of over 125,000 people and 9,300 businesses across 24 suburbs.

Key Responsibilities

This role requires providing outstanding customer service to both internal and external customers in accordance with the City's Customer Service Charter. The position involves delivering exceptional service to the community through information provision about the City's diverse services.

Job Requirements
  • Demonstrated experience in a customer service and inbound contact centre environment.
  • Experience of cash handling and reconciliation procedures.
  • Highly developed Customer Service, conflict resolution and interpersonal skills.
  • Excellent verbal and written communication skills, including a professional and pleasant telephone manner.
Benefits

The City offers generous employment conditions and highly desirable lifestyle benefits, including:

  • Generous superannuation (up to $74,487 - $79,582 per annum).
  • Professional development opportunities.


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