Customer Experience Officer Role

4 days ago


Cockburn Central, Western Australia Cockburn Full time

About the Role

The City of Cockburn is seeking a highly skilled Customer Experience Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external customers.

Key Responsibilities:

  • Deliver outstanding customer service to both internal and external customers in accordance with the City's Customer Service Charter, Council Policies and Procedures
  • Process information and service requests in a fast-paced contact centre environment
  • Collaborate with other teams to achieve customer satisfaction and service delivery goals
  • Develop and maintain strong relationships with customers, stakeholders, and other departments

About You

We are looking for an enthusiastic and customer-focused individual who has:

  • Demonstrated experience in a customer service and inbound contact centre environment
  • Excellent verbal and written communication skills, including a professional and pleasant telephone manner
  • Highly developed customer service, conflict resolution, and interpersonal skills
  • Previous experience in Local Government will be highly regarded

What We Offer

As a Customer Experience Officer with the City of Cockburn, you will enjoy:

  • A competitive salary package, including superannuation
  • Professional development opportunities to enhance your skills and career
  • A dynamic and supportive work environment that encourages collaboration and innovation
  • Opportunities to contribute to the delivery of exceptional customer service and service excellence

How to Apply

To be considered for this exciting opportunity, please submit your application, including your resume and a cover letter outlining your relevant experience and skills. We are committed to diversity and inclusion and encourage applications from Aboriginal and Torres Strait Islander people.



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