Customer Service Representative

3 weeks ago


Cockburn Central, Western Australia Cockburn Full time

The City of Cockburn is a dynamic and rapidly growing city, delivering outstanding service to its community using a progressive and contemporary delivery model.

As a Customer Experience Officer, you will be the City's first point of contact, responsible for providing information on the City's diverse range of services.

A key responsibility of this role is the delivery of outstanding customer service to both internal and external customers in accordance with the City's Customer Service Charter, Council Policies and Procedures.

The position is integral to the effective operation of the centralised customer contact centre and customer service desk, involving a variety and high volume of administration duties involved with processing information and service requests.

Key skills required for this role include demonstrated experience in a customer service and inbound contact centre environment, experience of cash handling and reconciliation procedures, and highly developed Customer Service, conflict resolution and interpersonal skills.

Additional benefits of working for the City of Cockburn include generous employment conditions and highly desirable lifestyle benefits, including professional development opportunities and additional leave.

The City of Cockburn is a major coastal city in Western Australia with a growing and vibrant community of over 125,000 people and 9,300 businesses across 24 suburbs.



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