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Expert Technical Support Professional
3 weeks ago
A career-defining opportunity awaits you as a Technical Support Specialist in our organization.
We are driven by technology to deliver seamless support experiences for consumers, businesses, and partners worldwide.
As a Technical Support Specialist, you will own, troubleshoot, and solve customer technical issues, accelerating your career growth and developing your technical proficiency.
This role offers flexibility, with up to 100% remote work options.
You will be part of a diverse team that values respect, integrity, and accountability.
Key Responsibilities:- Response and Resolution: Investigate and solve customer technical issues using troubleshooting tools and practices.
- Readiness: Develop specific technical and professional proficiency through training and readiness.
- Product/Process Improvement: Identify potential product defects and escalate to resolve, contributing to improvements.
- Bachelor's degree: In Computer Science, Information Technology, or related field AND 3+ years of technical support experience.
- OR alternative qualifications: 5+ years of technical support experience.
