Expert Technical Support Specialist

6 hours ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

Deliver prompt and professional technical support to internal and external clients. You will be responsible for the timely provision of expert Technical Support services via the Helpdesk.

We are looking for a dedicated individual who can offer thorough assistance with accuracy, courtesy, and timeliness. Your focus should be on delivering exceptional customer experiences while maintaining a high level of knowledge about our products and services. You will work closely with customers to resolve complex issues efficiently.

Key Responsibilities
- Identify and analyze technical problems
- Investigate and rectify technical issues
- Track requests resolution
- Provide in-depth technical training
- Develop strong relationships with clients
- Conduct product and software testing

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