Duty Support Volunteer

6 days ago

City of Glen Eira, Australia Launch Housing Full time
About the Opportunity

Launch Housing is a leading provider of homelessness services, dedicated to ending homelessness in Melbourne. As a volunteer, you will play a vital role in supporting our mission to provide housing, keep people housed, and be an influential voice on ending homelessness.

Key Responsibilities
  • Welcome visitors to the site and facilitate the visitor in/out processes
  • Ensure reception and other common areas are welcoming, clean, and tidy
  • Update information on notice boards as necessary
  • Answer phone calls, including transferring to staff, taking messages, and providing information about Launch Housing as needed
  • Assist Duty staff with maintaining accurate and up-to-date records of daily resident activities
  • Monitor the office email account
  • Assist with administration tasks, including incoming and outgoing mail, preparation of letters, photocopying, filing, scanning, and archiving
  • Assist residents with house needs, including computer use, kitchens, and storage
  • Assist Duty staff with monitoring storage of residents' belongings and follow up as needed
Requirements
  • A warm and courteous manner to greet visitors in person and over the phone
  • Good communication skills, written and verbal
  • Reliability and punctuality, including ability to commit to minimum 6 months volunteering
  • Competent computer and keyboard skills with minimal training required, including good knowledge of Microsoft Office programs and navigating internet sites
  • Ability to work independently, as well as effectively as part of a team
  • An understanding or willingness to understand homelessness and in particular, the needs and issues affecting clients who are at risk of, or experiencing, homelessness
  • Ability to empathise, and an understanding of, and respect for, privacy, confidentiality, and appropriate boundaries
  • Genuine interest in making a difference and helping others
  • Experience working with people from diverse backgrounds and/or marginalised communities
What We Offer

As a volunteer with Launch Housing, you will have the opportunity to make a real difference in the lives of women experiencing homelessness. You will be part of a dynamic team that is committed to providing high-quality services and support. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

We are committed to being a child-safe organisation and have zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people, including students, contractors, and volunteers, must hold a valid Working with Children Check and satisfactory criminal history record check.

We are an Equal Opportunity employer and support accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex, or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

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