Customer Service Coordinator

1 week ago

Adelaide, South Australia beBeeCoordinator Full time $65,000 - $70,000

As a pivotal point of contact between customers, technicians, and internal departments, this role offers a dynamic and fast-paced coordination environment. You will be responsible for scheduling service and installation jobs, managing logistics, and ensuring a smooth end-to-end process.

Key Responsibilities:
  • Book and schedule service and installation jobs
  • Assign jobs to technicians based on their location and availability
  • Call customers to confirm bookings and job details
  • Update job schedules when changes or urgent requests come in
  • Keep records and job information up to date in the system
  • Stay in touch with technicians throughout the day to track progress
  • Follow up on any incomplete jobs or missing parts
  • Help finalise jobs so they're ready for invoicing
Required Skills:
  • Strong administrative and organisational skills
  • Ability to problem-solve and juggle competing priorities
  • Thriving in a collaborative, customer-centric environment
  • Excellent communication skills – written and verbal
  • Confident dealing with customers and resolving issues professionally
  • Intermediate MS Office skills and experience using job management or scheduling systems
Benefits:
  • A fulfilling workplace that values growth and development
  • Opportunity to join an industry leader on a global landscape
  • Access to discounted health insurance
  • Peer-to-peer recognition and rewards
  • Wellbeing committee with pillars focusing on mental health, community engagement, diversity, and inclusion
  • Empowering wellness initiatives and programs
Other Opportunities:
  • Mentorship and career advancement opportunities
  • Continuing education and professional development
  • Diverse and inclusive work environment
About Us:

We are an equal opportunity employer committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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