Customer Service Coordinator
4 weeks ago
Join ACH Group as a full time Customer Service Coordinator based at Residential Care Home Kapara in Glenelg. The base pay range is provided by ACH Group; your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range$33.51/hr - $33.51/hr
About ACH GroupFor over 70 years, ACH Group, a not for profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals, we create good lives for our customers. Roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams deliver impact for residents and customers.
The roleJoin ACH Group in a full-time Customer Service Coordinator role at Residential Care Home Kapara in Glenelg. Lead a team to deliver exceptional customer service and provide high quality administrative support services.
What you will do- Lead, support and influence the delivery of exceptional customer service
- Support the site leadership team with administration support and coordination
- Coordinate site related communication
- Ensure resident information is maintained and up to date
- Record compliments/complaints and assist with quality improvement processes
- Provide information and support to prospective customers
- Liaise with various staff at the care home
- Contribute to reporting
- Assist with the site finance/accounts
- Support the onboarding process of new staff for the site
This role is suited for someone who has had significant experience administration/coordination role, with initiative, a positive can-do attitude, with a motivation to make a difference, together witheffective communication skills to liaise with multiple internal and external stakeholders, in addition to:
- Experience in mentoring or leading a team
- Experience building a team to deliver high quality customer service
- Ability to multi-task and problem solve
- High degree of accuracy and attention to detail in your work
- Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
- Excellentcommunication and customer service skills to deal with a wide range of customers
- APolice Check for working in aged care less than 12 months old
- Qualification in Business Administration or similar equivalent qualification
- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
Seniority level- Not Applicable
- Full-time
- Other
- Individual and Family Services
Referrals increase your chances of interviewing at ACH Group by 2x.
How to applyPress 'Apply' now
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
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