Front Office Ambassador

3 weeks ago

Parramatta, New South Wales, Australia Accor Full time
Job Title: Front Office All Rounder

We are seeking a highly motivated and enthusiastic individual to join our team as a Front Office All Rounder at Novotel Sydney Parramatta.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and contributing to the overall success of our hotel.

Key Responsibilities:
  • Welcoming guests and ensuring a warm and friendly arrival experience
  • Efficiently checking guests in and out, while maintaining a high level of customer satisfaction
  • Assisting guests with requests and providing memorable experiences
  • Ensuring timely and efficient delivery of guest amenities and maintaining the security of our guests and their possessions
  • Daily liaison with other departments to ensure seamless guest movements, requests, and activities
  • Following established processes and procedures to ensure guest safety and your own
Requirements:
  • A natural ability to delight our guests with authentic customer service
  • A passion for people and enthusiasm for working with guests from diverse backgrounds
  • Professional phone manner and strong communication, customer service, and time management skills
  • Flexibility to work various shifts, including weekends, occasional nights, and public holidays
  • Full driver's license, desirable but not essential
  • Qualifications/experience in either Opera PMS or RMS PMS
About Accor:

At Accor, we are committed to creating an inclusive and supportive environment where our people feel welcome and valued. We offer:

  • A fun, diverse, and inclusive culture where you can be your authentic self
  • Career progression opportunities as far as your aspirations take you
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits
  • A team that is passionate about development and growth

You must have valid and current working rights in Australia.

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