Brand Ambassador and Customer Support Expert

3 weeks ago

Parramatta, New South Wales, Australia REO Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our dynamic team at REO Group. As a key member of our Ecommerce Customer Success Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service and Support: Provide timely and effective support to customers via various channels, including phone, email, and live chat.
  • Order Management: Process and manage customer orders, including accepting and amending new or existing orders.
  • Logistics and Delivery: Liaise with internal and external logistics teams to resolve delivery questions and issues.
  • Social Media and Online Presence: Interface with our marketing team to respond to customer queries and complaints on social media and online review platforms.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products to customers.
  • Team Collaboration: Work closely with the team to achieve business objectives and resolve customer complaints.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on providing exceptional customer service.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a timely and effective manner.
  • Teamwork and Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with internal stakeholders to achieve business objectives.
About Us

REO Group is a leading provider of [industry/sector] solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and motivated Customer Service Officer to join our team.

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