Front Office Ambassador

4 weeks ago

Parramatta, New South Wales, Australia Accor Full time
Job Title: Front Office All Rounder

We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at Novotel Sydney Parramatta.

Job Summary:

The Front Office All Rounder will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of professionalism at all times.

Key Responsibilities:
  • Welcoming guests to the hotel and ensuring a warm and friendly welcome
  • Checking guests in and out efficiently and effectively
  • Assisting guests with requests and resolving any issues that may arise
  • Ensuring timely and efficient delivery of guest amenities and maintaining the security of our guests and their possessions
  • Daily liaison with other departments to ensure seamless communication and coordination
  • Following established processes and procedures to ensure guest safety and satisfaction
Requirements:
  • A passion for delivering exceptional customer service and a natural ability to delight our guests
  • Strong communication, customer service, and time management skills
  • Flexibility to work various shifts, including weekends, occasional nights, and public holidays
  • Full driver's license (desirable but not essential)
  • Qualifications/experience in either Opera PMS or RMS PMS
What We Offer:
  • A fun, diverse, and inclusive culture where you will feel valued and supported
  • Career progression opportunities and a commitment to your growth and development
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits
  • A team that is passionate about development and giving you the opportunity to grow and progress in your career

We are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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