Front Office Ambassador

2 weeks ago

Parramatta, New South Wales, Australia Accor Full time
Job Title: Front Office All Rounder

We are seeking a highly motivated and enthusiastic individual to join our team as a Front Office All Rounder at Novotel Sydney Parramatta.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and contributing to the overall success of our hotel.

Key Responsibilities:
  • Welcoming guests and ensuring a warm and friendly arrival experience
  • Efficiently checking guests in and out, handling requests, and resolving any issues that may arise
  • Collaborating with other departments to ensure guest satisfaction and hotel operations run smoothly
  • Ensuring the security and safety of guests and their belongings
  • Providing exceptional customer service, responding to guest inquiries, and resolving any issues in a timely and professional manner
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
  • Flexibility to work various shifts, including weekends, nights, and public holidays
  • Full driver's license (desirable but not essential)
  • Experience with Opera PMS or RMS PMS (an advantage)
What We Offer:
  • A fun, diverse, and inclusive work environment where you can be your authentic self
  • Opportunities for career growth and development
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits
  • A team that values your contributions and supports your growth

We are committed to creating an inclusive and supportive environment where our people feel welcome and valued. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.

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