Reservations Coordinator

3 weeks ago

Parramatta, New South Wales, Australia Novotel Full time

{"h1": "Reservations Agent Role at Novotel Sydney Parramatta", "p": "We are seeking a dedicated and enthusiastic Reservations Agent to join our team at Novotel Sydney Parramatta. As a key member of our front desk team, you will be responsible for managing and processing all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.", "ul": [{"li": "Manage and process all reservations with a focus on accuracy and attention to detail."}, {"li": "Provide exceptional customer service by addressing guest inquiries and resolving issues promptly."}, {"li": "Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance."}, {"li": "Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences."}, {"li": "Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests."}, {"li": "Utilise our reservation system to track bookings and update guest information as necessary."}, {"li": "Assist in upselling hotel services and amenities to enhance guest satisfaction."}], "h2": "Requirements", "ul": [{"li": "Previous experience in a reservations or front desk role within the hospitality industry is preferred."}, {"li": "Strong communication skills with a friendly and professional demeanour."}, {"li": "Proficiency in using reservation systems and Microsoft Office Suite."}, {"li": "Ability to work flexible hours, including weekends and holidays as needed."}, {"li": "A passion for hospitality and delivering outstanding guest experiences."}, {"li": "Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face."}, {"li": "Exceptional organisational & time management skills."}], "h2": "What We Offer", "ul": [{"li": "Competitive salary package commensurate with experience."}, {"li": "Opportunities for career development within a growing hotel group."}, {"li": "Employee discounts on accommodation and dining."}, {"li": "A supportive and inclusive work environment."}]}

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    {"h1": "Reservations Agent Job Description at Novotel Sydney Parramatta", "p": "We are seeking a dedicated and enthusiastic Reservations Agent to join our team at Novotel Sydney Parramatta. As a key member of our front desk team, you will be responsible for managing and processing all reservations with a focus on accuracy and attention to detail.", "ul":...

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