Customer Experience Ambassador

7 days ago


Eagle Farm, Queensland, Australia FedEx Full time
Job Description

We are seeking a highly skilled Premier Customer Care Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and resolving issues promptly and effectively.

This is an exciting opportunity to work in a dynamic environment where you will have the chance to collaborate with internal teams, develop strategies that enhance customer satisfaction, and contribute to the success of our organization.

Key Responsibilities:
  • Provide exceptional customer service via phone and/or online channels, effectively addressing inquiries and resolving issues promptly.
  • Build and maintain positive relationships with Premier customers, fostering loyalty and exceeding expectations.
  • Effectively communicate and collaborate with internal and external stakeholders to ensure seamless resolution of customer concerns.
  • Partner with management to develop and implement strategies for improving customer satisfaction and retention.
Requirements:
  • At least two (2) years of relevant work experience in customer service and interaction.
  • Secondary education or equivalent.
Preferred Qualifications:
  • Strong problem-solving skills.
  • Good written and verbal communication.

We offer a competitive salary range of $50,000 - $65,000 per year, based on experience, as well as opportunities for career growth and development within the company. Our benefits package includes health insurance, 401(k) matching, and paid time off.

About FedEx

FedEx is one of the world's largest express transportation companies, dedicated to providing outstanding service to our customers. We value diversity, equity, and inclusion, and are committed to creating a workplace that fosters collaboration and innovation. Join us in making a difference in the lives of our customers and colleagues.



  • Eagle Farm, Queensland, Australia FedEx Full time

    Job SummaryWe are seeking a skilled Customer Service Ambassador to join our Premier Client Care team at FedEx. As a key member of our team, you will be responsible for delivering exceptional customer service to our Premier clients, building strong relationships, and resolving issues promptly and effectively.Key ResponsibilitiesProvide exceptional customer...


  • Eagle Farm, Queensland, Australia FedEx Full time

    Job DescriptionFedEx is seeking a skilled Client Support Professional to provide exceptional customer service and support.About the RoleThis role involves providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    About the RoleMCT Group is currently seeking a highly organized and detail-oriented Logistics and Customer Experience Specialist to join our dynamic team in Eagle Farm.Job DescriptionThis role will be responsible for coordinating customer deliveries, providing exceptional customer service, and supporting the Sales Manager by overseeing various in-house...


  • Eagle Farm, Queensland, Australia FedEx Full time

    Job SummaryWe are seeking a Premier Customer Care Representative to provide exceptional customer service to our Premier clients. The ideal candidate will have a strong passion for building relationships and delivering exceptional service.Key Responsibilities:Provide exceptional customer service via phone and/or online channelsBuild and maintain positive...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    About the MCT GroupA competitive salary package of AU$80,000 - AU$90,000 per annum is on offer to a suitable candidate.We are seeking an experienced and reliable team player to provide exceptional customer service as our Service and Warranty Coordinator. This role involves being the main point of contact for customers throughout their service experience,...


  • Eagle Farm, Queensland, Australia LORNA JANE Full time

    About the RoleWe're seeking a highly skilled Senior Graphic Designer to elevate the LORNA JANE brand through captivating visual marketing collateral.Key ResponsibilitiesCollaborate with the Marketing team to create engaging designs that drive customer connection and conversion.Develop and present innovative design concepts to increase brand recognition and...


  • Eagle Farm, Queensland, Australia LORNA JANE Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Graphic Designer to join our team at LORNA JANE.This is a fantastic opportunity for a talented designer to play a key role in elevating our brand through the creation of captivating visual marketing collateral.The successful candidate will work closely with our Marketing team to develop...


  • Eagle Farm, Queensland, Australia LORNA JANE Full time

    Regional Leader Role OverviewLORNA JANE is seeking a passionate and experienced Regional Leader to join their QLD State Team. The successful candidate will have a proven track record in leading and motivating teams, with a strong focus on customer service and sales growth.Key Responsibilities:Manage 10 stores with direct Store Leader reports.Act as a brand...


  • Eagle Farm, Queensland, Australia Linfox Full time

    Job Summary:BevChain, a subsidiary of Linfox, is seeking a seasoned professional to lead customer engagement efforts. The Customer Engagement Lead will be responsible for delivering exceptional customer experiences, fostering strong relationships with stakeholders, and driving continuous improvement in service delivery.Key Responsibilities:Collaborate with...


  • Eagle Farm, Queensland, Australia FedEx Full time

    Career SummaryAs a dedicated Customer Service Representative at FedEx, you will play a vital role in delivering exceptional customer experiences. This coveted position requires a customer-centric individual with a passion for building meaningful relationships and resolving complex issues.Key Responsibilities:Provide proactive customer support through...


  • Eagle Farm, Queensland, Australia Linfox Full time

    At Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia's favourite beer, wine and spirit brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest...


  • Eagle Farm, Queensland, Australia Roc Consulting Full time

    About the RoleWe are seeking an experienced Customs Broker to join our team at Roc Consulting. Based in Australia, this role offers a unique opportunity to work with a global freight forwarder and supply chain specialist.The successful candidate will be responsible for applying customs requirements to both ocean and air freight movements for our clients....


  • Eagle Farm, Queensland, Australia People2People Full time

    **About the Role**We are seeking a highly skilled Customer Success Specialist to join our team in Eagle Farm. In this newly created role, you will be responsible for building strong relationships with customers, providing support, updates, and training in relation to our product and service offerings.**Key Responsibilities**Provide exceptional customer...


  • Eagle Farm, Queensland, Australia Wabtec Full time

    At Wabtec, we're committed to taking on the world's toughest challenges and creating transportation solutions that move and improve the world. We're seeking a talented Customer Service Manager to join our team in Eagle Farm (QLD) or Fountaindale (NSW).About the RoleThis is a full-time position with competitive remuneration, estimated around $120,000 per...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleThe Customer Success Specialist will be responsible for building strong relationships with customers, providing support, updates, and training in relation to product and service offered. This role is part of the project team that identifies opportunities, onboards customers, implements systems, and provides system training on site.Key...


  • Eagle Farm, Queensland, Australia LORNA JANE Full time

    Empower Customer Engagement with Data-Driven InsightsLORNA JANE, a leader in activewear, seeks a skilled Crm Specialist to join our Marketing team at our Brisbane Head Office.About the RoleThis is an exciting opportunity for a data analysis professional to drive customer engagement strategies, leveraging CRM insights to inform targeted marketing initiatives....


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for building strong relationships with our clients, providing support, updates, and training in relation to our product and services.Key ResponsibilitiesProvide exceptional customer support and...


  • Eagle Farm, Queensland, Australia Randstad Full time

    The OpportunityOur client is a market leader in the FMCG industry and expanding their Customer Service team due to ongoing growth. Based in Brisbane's Northern Suburbs, they are looking for experienced customer service/sales consultants who are passionate about delivering high-quality service and contributing to business growth.This role involves:Providing...


  • Eagle Farm, Queensland, Australia Reece Group Full time

    About the RoleWe are seeking an experienced Customer Service Representative to assist our growing business. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our residential builder customer base.Key ResponsibilitiesRespond to customer enquiries in a timely and professional mannerProcess customer...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    Join Our Team As A Customer Service CoordinatorMCT Motorsport is seeking an experienced Customer Service Coordinator to lead and further develop our business into the future.About UsMCT Motorsport is a fast-moving and progressive business that operates within the motor car industry. We specialise in buying cars, Australia wide, and have grown to become Qld's...