Customer Service Representative

2 weeks ago


Eagle Farm, Queensland, Australia FedEx Full time

Career Summary

As a dedicated Customer Service Representative at FedEx, you will play a vital role in delivering exceptional customer experiences. This coveted position requires a customer-centric individual with a passion for building meaningful relationships and resolving complex issues.

Key Responsibilities:

  • Provide proactive customer support through multiple communication channels, ensuring timely and effective issue resolution.
  • Develop and maintain strong relationships with customers, fostering trust and loyalty through personalized engagement.
  • Collaborate with internal stakeholders to streamline processes, enhance efficiency, and drive customer satisfaction.
  • Stay up-to-date with industry trends, best practices, and FedEx's evolving service offerings to provide informed guidance to customers.

Requirements

• At least one (1) year of relevant work experience in customer service and interaction
• Fluency in English and local language, especially if English is not your first language
• Strong problem-solving skills
• Good written & verbal communication

FedEx is committed to a diverse, equitable, and inclusive workforce, enforcing fair treatment and providing growth opportunities for everyone.



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