Customer Service Ambassador

3 weeks ago


Eagle Farm, Queensland, Australia FedEx Full time
Job Summary

We are seeking a skilled Customer Service Ambassador to join our Premier Client Care team at FedEx. As a key member of our team, you will be responsible for delivering exceptional customer service to our Premier clients, building strong relationships, and resolving issues promptly and effectively.

Key Responsibilities
  • Provide exceptional customer service via phone and/or online channels, effectively addressing inquiries and promptly resolving issues.
  • Build and maintain positive relationships with Premier customers, fostering loyalty and exceeding expectations.
  • Effectively communicate and collaborate with internal and external stakeholders to ensure seamless resolution of customer concerns.
  • Partner with management to develop and implement strategies for improving customer satisfaction and retention.
Requirements
  • At least two (2) years of relevant work experience in customer service and interaction.
  • Good knowledge of Microsoft/Office PC.
  • Strong problem-solving skills.
  • Good written and verbal communication.
Preferred Qualifications

Pay Transparency: We are committed to transparency in our compensation practices. Pay: We offer a competitive salary and benefits package. Additional Details: FedEx is an equal opportunity/affirmative action employer and is committed to a diverse, equitable, and inclusive workforce.



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