Customer Success Specialist

4 weeks ago


Eagle Farm, Queensland, Australia People2People Full time

About the Role

The Customer Success Specialist will be responsible for building strong relationships with customers, providing support, updates, and training in relation to product and service offered. This role is part of the project team that identifies opportunities, onboards customers, implements systems, and provides system training on site.

Key Responsibilities

  • Previous experience in Customer Success / Customer Support role within software / SaaS
  • High level of computer skills and technical understanding of SaaS and cloud services highly advantageous
  • Experience working within modern CRM's and or support ticketing systems
  • Proven organisation and time management skills as you will be working across multiple projects / customers
  • Self-starter who can work autonomously but still form part of the broader team

Benefits

  • Established and supportive team environment
  • Work with a diverse range of internal and external stakeholders
  • Opportunity to grow within the role and team
  • Flexible work arrangements
  • Scope to get out of the office and onsite with clients


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