Service Operations Lead

1 week ago

Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Job Title: Service Operations Lead

The role of a Service Operations Lead involves strategic oversight and leadership in managing high-performing teams. Key areas include workforce planning, performance management, operational engagement, and ensuring alignment with industry standards.

Key responsibilities also encompass building strong relationships with team members, promoting a culture of accountability, and driving continuous improvement initiatives. This includes modelling organisational values, recognising individual contributions, and supporting professional development.

In addition, the Service Operations Lead is responsible for overseeing staff wellbeing and safety, including injury management, return-to-work processes, and fostering a psychologically safe work environment. They contribute to organisational leadership through participation in incident management, risk mitigation, and promoting the organisation's vision internally and externally.

The successful candidate will possess exceptional leadership skills, a proven track record in team management, and the ability to drive business growth through process improvements and strategic decision-making.

Required skills include:

  • Exceptional leadership and interpersonal skills
  • Proven experience in team management and performance coaching
  • Strategic thinking and problem-solving skills
  • Ability to communicate complex ideas effectively

Benefits of this role include:

  • Ongoing training and professional development opportunities
  • A supportive and inclusive work environment
  • Competitive salary and benefits package
  • Opportunities for career advancement and growth

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