Service Operations Lead

7 days ago

Melbourne, Victoria, Australia beBeeAmusement Full time $100,000 - $120,000

We are seeking a skilled Service Operations Lead to drive the growth of our service & workshop division.

The ideal candidate will possess technical expertise and exceptional leadership abilities, with experience in managing teams and overseeing warehouse and workshop operations.

About the Role:

This role involves:

  • Managing a team of technicians in the workshop and field service department, focusing on commissioning, installing, and maintaining amusement games for seamless customer experiences.
  • Scheduling and managing field repairs and maintenance for amusement game machines at various venues.
  • Developing key performance indicators (KPIs), tracking outcomes, and reporting to management at regular intervals.
  • Overseeing warehouse and workshop operations to refurbish used amusement and arcade games.
  • Serving as the primary point of contact for customer inquiries and facilitating solutions.
  • Collaborating with international suppliers to obtain technical insights and provide research and development assistance.

About You:

To succeed in this role, you'll need:

  • Experience installing, servicing, and repairing machinery or electrical equipment.
  • Leadership experience, including team management and supervision.
  • Proven ability to schedule internal and external tasks efficiently.

Selection Criteria:

Candidates should have a strong background in technical operations, excellent communication skills, and the ability to work effectively in a fast-paced environment.

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