Service Operations Lead

3 days ago

Melbourne, Victoria, Australia beBeeExcellence Full time $80,000 - $120,000

We are seeking a skilled and strategic Service Operations Lead to join our team. This is a key leadership role that involves overseeing the service function, managing transitions, and contributing to the organization's strategy.

As a Service Operations Lead, you will be responsible for driving operational excellence, upskilling service technicians, and implementing process improvements. Your expertise in agriculture, heavy equipment, or transport industries will be valuable assets in this role.

Our ideal candidate will have experience in service management, people leadership, and operational optimization. They will possess excellent communication skills, be adaptable, and have a customer-centric approach.

We offer a stable and organized work environment with access to international knowledge, resources, career pathways, and a commitment to employee development.

Key Responsibilities:

  • Develop and implement operational strategies to drive business growth and efficiency
  • Manage service teams, providing guidance, coaching, and mentoring
  • Analyze performance data, identifying areas for improvement and implementing corrective actions
  • Foster strong relationships with customers, vendors, and stakeholders
  • Pursue continuous learning and professional development opportunities

Why us?

  • We are part of a leading organization with a network of dealers across Australasia
  • We have well-equipped facilities located in major agricultural hubs
  • We sell and support premium agricultural brands
  • We invest in our employees' growth and well-being
  • We prioritize safety and quality in all aspects of our operations

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