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Chief Concierge

2 months ago

Sydney, New South Wales, Australia Marriott Full time
Chief Concierge Opportunity at W Sydney

We are seeking a charismatic and zealous Chief Concierge to lead our Wheels Team at W Sydney, the world's largest W Hotel. Reporting to the Director of Rooms, this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in our dynamic team.

Key Responsibilities:

  • Manage and supervise all areas of Concierge and Wheels team, including the hotels loyalty program Bonvoy, VIP guests, groups in house, training and development of talent, and knowing all special events taking place.
  • Coordinate Wheels talent on the driveway, valet parking, luggage services, transportation, and rooming a guest.
  • Direct and work with the management team and hourly talent to successfully execute all Concierge and Wheels operations.
  • Strive to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department.

Requirements:

  • Strong organizational, communication, and leadership skills.
  • Deep local understanding of Sydney.
  • A full New South Wales Drivers License is required.

About W Hotels:

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.

About Marriott International:

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. We are a place to experience life, where your authenticity is celebrated. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.