
Customer Operations Excellence Lead
3 hours ago
We are seeking a visionary Customer Operations Leader to spearhead process improvements, inspire teams, and shape the future of customer experience. As a dynamic leader, you will refine customer support processes to elevate service quality, implement cutting-edge automation tools, and lead high-performing teams.
- Process Optimisation & Workflow Management: Refine customer support processes to eliminate inefficiencies and enhance service quality.
- Automation Implementation: Leverage innovative automation tools to streamline workflows and boost customer satisfaction.
- Team Leadership: Develop and motivate a diverse team of customer operations professionals, fostering a culture of excellence and growth.
- Strategic Influence: Represent customer operations in executive forums, driving strategic decision-making and business outcomes.
- Risk Mitigation: Identify and proactively mitigate operational risks impacting service, security, and compliance.
- Proven expertise in customer operations, process optimisation, and technology management.
- Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
- Strong leadership, communication, and project management skills.
- Analytical mindset with a passion for data-driven decision making.
- Ability to innovate and challenge the status quo to create impactful solutions.
- Embracing diversity and promoting inclusivity.
- Equal opportunities employer.
- Flexible hybrid workplace.
- Centralised offices with social events.
- Home office setup assistance.
- Corporate discounts and vouchers.
- Partnership with Sonder for wellbeing support.
- Access to training, LinkedIn Learning, conferences, and study assistance.
- Leave options including purchased leave, parental leave, and more.
-
Operational Excellence Lead
19 hours ago
Melbourne, Victoria, Australia beBeeManager Full time $90,000 - $120,000Job OpportunityWe are seeking an experienced leader to manage our Merchant Experience Operation team in Australia. As the Operations Manager, you will oversee a group of customer experience consultants and drive operational excellence.About The RoleThis is a critical role in delivering exceptional service to our customers, merchants, and Dashers. You will...
-
Operations Excellence Lead
2 days ago
Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $50,000 - $60,000Service Manager Position OverviewWe're seeking a dedicated and results-driven Service Manager to lead our team of professionals. The successful candidate will be responsible for coordinating work priorities, providing daily leadership, support, and management.Key Responsibilities:Lead, develop, and support the service team in achieving their goals.Drive...
-
Operational Excellence Lead
3 days ago
Melbourne, Victoria, Australia beBeeRepair Full time $130,000 - $150,000Operational Excellence LeadThis leadership role is pivotal in driving responsive and high-quality services to our customers. The successful candidate will be responsible for guiding a team of skilled technicians, fostering open communication and emphasizing safety protocols.Key Responsibilities:Direct a team of technicians, ensuring effective planning,...
-
Operational Excellence Lead
7 days ago
Melbourne, Victoria, Australia beBeeExcellence Full timeOperational Excellence LeaderWe're seeking a skilled professional to drive the successful launch of our new centres across Australia. This leadership role will oversee a dedicated team, ensuring every centre opens with operational excellence and compliance.This is a unique opportunity to shape the future growth of our organisation, embedding scalable...
-
Operational Excellence Lead
1 day ago
Melbourne, Victoria, Australia beBeeStrategic Full time $1,200,000 - $2,000,000Strategic Operations DirectorWe aim to enhance operational efficiency.About the RoleThe Strategic Operations Director oversees a team within the Managing Director's Office and plays a pivotal role in driving the operational agenda of the Managing Director across the region alongside the Executive Leadership Team and the Senior Executive Team.Coordination of...
-
Operations Excellence Lead
3 days ago
Melbourne, Victoria, Australia beBeePerformance Full time $95,000 - $125,000We are seeking an experienced People Performance Manager to lead a team of front-line members in performance and behavior management.The successful candidate will focus on soft skills development, career planning, and conducting monthly performance coaching sessions.A minimum of 2 years of People Leadership experience in a contact center is required, along...
-
Operational Excellence Lead
3 days ago
Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $155,000Job Opportunity We are seeking a Strategic Operations Leader to deliver commercial and operational excellence within our Network and Metering Operations functions. Key responsibilities include fostering effective relationships with network participants, overseeing key operational metrics and performance indicators, and ensuring regulatory...
-
Senior Operations Manager
4 days ago
Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $155,000Lead Operations ExcellenceWe seek a dynamic and seasoned leader to drive operational standards and consistency across multiple venues. The ideal candidate thrives in a fast-paced environment, possesses strong financial skills, and is passionate about supporting sport and recreation at all levels.Key Responsibilities:Oversee back-of-house operations, ensuring...
-
AML Operations Lead
19 hours ago
Melbourne, Victoria, Australia beBeeExcellence Full time $120,000 - $180,000About UsWe are a global leader in regulated industries, committed to excellence and customer satisfaction.Our team of 1,300 is passionate about innovation and collaboration, with a focus on delivering high-quality results.We pride ourselves on our inclusive culture and commitment to diversity and inclusion.Job DescriptionWe are seeking an experienced AML...
-
Operational Excellence Specialist
4 days ago
Melbourne, Victoria, Australia beBeeLeadership Full timeOperations Management ExpertIn a rapidly evolving market, we need an experienced Operations Manager to drive exceptional service delivery for customers, merchants, and Dashers. As the frontline of operational excellence, you'll lead in developing teams and driving performance in high-growth environments.About the RoleWe're looking for a seasoned people-first...