Customer Operations Excellence Lead

3 hours ago


Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $130,000
Customer Operations Excellence

We are seeking a visionary Customer Operations Leader to spearhead process improvements, inspire teams, and shape the future of customer experience. As a dynamic leader, you will refine customer support processes to elevate service quality, implement cutting-edge automation tools, and lead high-performing teams.

  • Process Optimisation & Workflow Management: Refine customer support processes to eliminate inefficiencies and enhance service quality.
  • Automation Implementation: Leverage innovative automation tools to streamline workflows and boost customer satisfaction.
  • Team Leadership: Develop and motivate a diverse team of customer operations professionals, fostering a culture of excellence and growth.
  • Strategic Influence: Represent customer operations in executive forums, driving strategic decision-making and business outcomes.
  • Risk Mitigation: Identify and proactively mitigate operational risks impacting service, security, and compliance.
Requirements
  • Proven expertise in customer operations, process optimisation, and technology management.
  • Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
  • Strong leadership, communication, and project management skills.
  • Analytical mindset with a passion for data-driven decision making.
  • Ability to innovate and challenge the status quo to create impactful solutions.
Our Culture & Benefits
  • Embracing diversity and promoting inclusivity.
  • Equal opportunities employer.
  • Flexible hybrid workplace.
  • Centralised offices with social events.
  • Home office setup assistance.
  • Corporate discounts and vouchers.
  • Partnership with Sonder for wellbeing support.
  • Access to training, LinkedIn Learning, conferences, and study assistance.
  • Leave options including purchased leave, parental leave, and more.


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