Service Execution Operations Manager

4 weeks ago


Adelaide Airport, Australia Ikea Full time

About the Role:

We are seeking a highly skilled Service Execution Team Leader to oversee daily operations and lead a team in delivering exceptional customer experiences.

The ideal candidate will have experience in managing teams, ensuring high-quality service execution, and fostering a customer-centric mindset.

Key responsibilities include overseeing team performance, identifying talent development opportunities, and ensuring compliance with IKEA's frameworks and guidelines.

The successful candidate will be a strategic thinker who can work calmly under pressure, taking ownership of quick decisions and problem-solving.

A forward-thinking leader who can manage high volumes and enjoy working in a fast-paced environment is required.

The role requires excellent communication skills, computer literacy, and a strong understanding of Microsoft Office apps.

What We Offer:

  • A competitive salary: AU$110,000 - AU$140,000 per year, depending on experience
  • 5 weeks paid annual leave, plus additional leave entitlements
  • 24/7 access to an Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals and complimentary drinks
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership with thousands of discounts
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)

About IKEA:

IKEA is a leading home furnishings company that prioritizes creating a better everyday life for many people. Our vision is guided by our culture and values, which emphasize equality, diversity, inclusion, and sustainability.

We believe in fostering a great place to work, nurturing employee development, and providing career opportunities to unlock potential.

IKEA operates 7 days a week, requiring flexible scheduling and rotating rosters. Pre-employment checks are mandatory for final candidates.

About this Work Area:

This role involves managing and supporting day-to-day operations, including rostering, breaks, and ensuring KPIs are communicated effectively.

The Service Execution Team Leader will possess a safety mindset, working in compliance with IKEA standard operating procedures, Code of Conduct, and local legislation relating to health, safety, and security.

Security Clearance is not required but may be necessary for future roles within the company.



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