Customer Order Fulfilment Operations Manager

4 weeks ago


Adelaide Airport, Australia Ikea Full time

Job Overview:

IKEA is seeking a seasoned leader to oversee the execution of customer orders, ensuring seamless delivery and high-quality service. As a Customer Order Fulfillment Operations Manager, you will be responsible for leading a team to achieve operational excellence, foster a customer-centric mindset, and drive results in a fast-paced omnichannel environment.

About the Role:

  • Oversee daily operations in Service Execution, including staging, preparation, and loading for last mile deliveries.
  • Lead the identification, recruitment, retention, and development of talent within the Service Execution team.
  • Manage day-to-day tasks, rostering, breaks, and KPIs to ensure team success.
  • Maintain a safety mindset, adhering to IKEA standard operating procedures, Code of Conduct, and local legislation.
  • Promote a culture of excellence, quality, and efficiency in Service Execution operations.

Requirements:

  • Proven experience leading and developing teams with a customer-centric mindset.
  • Sound computer literacy and understanding of Microsoft Office suite/apps.
  • Exceptional verbal communication skills to build relationships, collaborate, and influence stakeholders.
  • A forward thinker who works calmly under pressure, making quick decisions and solving problems.
  • Ability to manage high-volume tasks and work in a fast-paced environment.

Benefits:

  • 5 weeks paid annual leave, paid parental leave, and family & community leave.
  • 24/7 access to an Employee Assistance Program for health and wellbeing support.
  • 15% co-worker discount.
  • Low-cost nutritious meals and complimentary drinks in the Co-worker restaurant.
  • Co-worker uniform provided and free parking.
  • Digital Entertainment membership with discounts across Australia and New Zealand.
  • Bonus programme (where eligible) and Co-worker Loyalty programme (extra contribution to superannuation fund where eligible).

Salary Estimate: $90,000 - $110,000 per annum, based on location and industry standards.


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