Service Delivery Operations Manager

4 weeks ago


Adelaide Airport, Australia Ikea Full time
Role Overview

IKEA is seeking an experienced Service Delivery Operations Manager to lead our Service Execution team. The ideal candidate will have a proven track record of managing high-performing teams and driving operational excellence in fast-paced environments.

Key Responsibilities

The successful candidate will be accountable for overseeing the team's performance, ensuring efficient daily operations, and implementing strategies to improve customer experience. Key responsibilities include:
  • Managing and developing talent within the Service Execution team
  • Coordinating daily tasks and rostering to ensure seamless service delivery
  • Ensuring compliance with IKEA's standard operating procedures and local legislation

Requirements

To be successful in this role, you will need:
  • Proven experience in leading and developing high-performing teams
  • Excellent communication and problem-solving skills
  • Sound computer literacy and understanding of Microsoft Office suite
  • A safety mindset and ability to work calmly under pressure

Benefits

This role offers a competitive salary of $90,000 - $120,000 per annum, depending on experience. Additional benefits include:
  • 5 weeks paid annual leave
  • 24/7 access to Employee Assistance Program
  • 15% co-worker discount
  • Digital Entertainment membership

About IKEA

IKEA is a global leader in home furnishings, committed to creating a better everyday life for the many people. We offer a dynamic and inclusive work environment, with opportunities for career growth and development.

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