Service Delivery Operations Manager
4 weeks ago
IKEA is seeking an experienced Service Delivery Operations Manager to lead our Service Execution team. The ideal candidate will have a proven track record of managing high-performing teams and driving operational excellence in fast-paced environments.
Key Responsibilities
The successful candidate will be accountable for overseeing the team's performance, ensuring efficient daily operations, and implementing strategies to improve customer experience. Key responsibilities include:
- Managing and developing talent within the Service Execution team
- Coordinating daily tasks and rostering to ensure seamless service delivery
- Ensuring compliance with IKEA's standard operating procedures and local legislation
Requirements
To be successful in this role, you will need:
- Proven experience in leading and developing high-performing teams
- Excellent communication and problem-solving skills
- Sound computer literacy and understanding of Microsoft Office suite
- A safety mindset and ability to work calmly under pressure
Benefits
This role offers a competitive salary of $90,000 - $120,000 per annum, depending on experience. Additional benefits include:
- 5 weeks paid annual leave
- 24/7 access to Employee Assistance Program
- 15% co-worker discount
- Digital Entertainment membership
About IKEA
IKEA is a global leader in home furnishings, committed to creating a better everyday life for the many people. We offer a dynamic and inclusive work environment, with opportunities for career growth and development.
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