ITSM Transformation Manager

2 weeks ago


Canberra, ACT, Australia ClearCompany Full time
ITSM Transformation / Delivery Manager Opportunity

We are seeking an experienced ITSM Transformation / Delivery Manager to join our team at ClearCompany. As a key member of our organization, you will be responsible for leading transformation initiatives and managing technical and project delivery teams.

Key Responsibilities:

  • Lead transformation initiatives, managing technical and project delivery teams
  • Develop and implement process optimization strategies to improve service delivery
  • Manage risk and ensure compliance with organizational change management best practices
  • Collaborate with stakeholders to identify and prioritize business needs
  • Develop and maintain strong relationships with clients and internal stakeholders

Requirements:

  • Minimum 5 years IT service management and/or service delivery experience
  • Strong understanding of IT Service Management and the ITIL Service Lifecycle
  • Demonstrated ability to lead transformation initiatives and manage technical and project delivery teams
  • Qualification and/or accreditation in service management, project management, quality management, systems, tools, frameworks, and standards
  • IT Project Management experience, including working knowledge in project management systems and tools

Desirable Skills:

  • Experience with BMC Remedy and/or Helix
  • Knowledge of Dev Ops, Microsoft Teams, and Microsoft Project

About Us:

ClearCompany is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.



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