ITSM Transformation Manager
2 weeks ago
We are seeking an experienced ITSM Transformation / Delivery Manager to join our team at ClearCompany. As a key member of our organization, you will be responsible for leading transformation initiatives and managing technical and project delivery teams.
Key Responsibilities:
- Lead transformation initiatives, managing technical and project delivery teams
- Develop and implement process optimization strategies to improve service delivery
- Manage risk and ensure compliance with organizational change management best practices
- Collaborate with stakeholders to identify and prioritize business needs
- Develop and maintain strong relationships with clients and internal stakeholders
Requirements:
- Minimum 5 years IT service management and/or service delivery experience
- Strong understanding of IT Service Management and the ITIL Service Lifecycle
- Demonstrated ability to lead transformation initiatives and manage technical and project delivery teams
- Qualification and/or accreditation in service management, project management, quality management, systems, tools, frameworks, and standards
- IT Project Management experience, including working knowledge in project management systems and tools
Desirable Skills:
- Experience with BMC Remedy and/or Helix
- Knowledge of Dev Ops, Microsoft Teams, and Microsoft Project
About Us:
ClearCompany is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.
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